#clog

I got a call from somebody claiming to be from my bank the other day.

They: Hello, am I speaking to Mister Keegan please?
I: Yes, speaking.

They: Hello Mister Keegan, my name is Kylie, I’m calling from XXXXX Bank, this is a service call.
I: I see.

They: In order to talk about your account I just need some personal details, can you tell me your date of birth please?
I: What?

They: Can you tell me your date of birth please? Otherwise we can’t talk about your account.
I: Well, no I can’t!

They: Otherwise we can’t talk about your account.
I: But…you rang me, I have no idea who you are? Surely I’d be mad to give out personal information to somebody who just phones me up out of the blue.

They: But I’m calling from your bank.
I: How do I know that? You rang me. Haven’t you heard of identity theft, how do I know you’re not someone trying to get access to my bank account by asking me the very questions my bank would ask you if you rang them claiming to be me?

They: Well, my name is Kylie, you can phone me back, my number is XXXX XXX XXXX. That isn’t the branch number, but I am located at your branch, so you can come in and see me and verify my identity.
I: Why would I do that? Is there a problem with my account?

They: No Mister Keegan, but I can’t really discuss that with you unless you answer some personal questions to verify your identity.
I: No thanks.

They: Okay then Mister Keegan, thanks for your time, I hope we can serve you again soon.

And so the call ended. I am none the wiser.